MOAB® Introduction (4 hours)
During this 4-hour interactive session you will learn strategies to avoid physical harm and learn to manage anxious and aggressive behavior through state of the art principles and techniques. The use of simple interactive exercises enables the student to retain the knowledge and skills taught in the classroom setting.
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MOAB® Introduction Course Outline
Introduction
- Definition
- Objectives
- Statistics
Strategies for Preventing and Diffusing Aggressive Behavior
- Behavior and Intervention
- Plan, Identify, and Act
Mental Conditioning
- Purpose
- Rehearsal, Exercise
Methods of Communication
- Nonverbal Communication
- Personal Space
- Reactionary Distance
- Eye Communications
- Gestures, Postures, and Facial Expressions
- Identifying and Understanding Signals
Stages of Conflict and Management
Stage 1-Anxiety
- Recognition
- Management
- Listening
- Levels of Listening
- Eliminating External and Internal Distractions
- Supportive Verbal Skills
- Understanding Fear and Panic
- Mind and Body Stress Feedback
Stage II-Verbal Aggression
- Recognition
- Management
Stage III-Physical Aggression
- Recognition
- Management
Diversions
- Submission
- Redirecting Activity
- Approaching
Cornering
- Options
- Common Mistakes
- Positioning